Linking the trading partners, processes, and systems that make up your supply chain has become the differentiation you need to achieve industry-leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain.

Epicor offers you a full range of Supply Chain Management (SCM) capabilities, built within a single business platform, based on industry leading service-oriented architecture (SOA). Epicor SCM is a full suite of enterprise application capabilities including purchase management, sourcing and procurement, inventory management, advanced material management, and warehouse management, and is complemented by order and demand management capabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers and customer demand in today’s increasingly global market place.

Whether you manufacture complex solutions or simple products, you need strong production control in order to build a competitive advantage. As the global marketplace continues to shrink profit margins and customers become more demanding, businesses are looking for agile solutions that can provide the infrastructure they need to respond quickly and efficiently.

Epicor offers a comprehensive solution for make-to-order, mixed-mode, make-to-stock, engineer-to-order, and configure–to-order manufacturers; including light assembly features for distribution businesses. Modular in design, the production control suite of modules include Job Management, Lean Manufacturing, Manufacturing Execution System (MES), Quality Assurance, and Advanced Quality Management.

Performance-driven companies have mastered the art of predicting and responding quickly to changes in customer demand with minimal business interruption. Whether you are a global, multisite enterprise or a single site manufacturer or distributor, precise and flexible planning and scheduling is imperative to efficient and profitable operation.

Epicor offers a comprehensive solution for forecasting, material requirements planning (MRP), scheduling, and advanced planning and scheduling to meet the needs of today’s agile businesses. For companies with complex processes that require project management and resource management capabilities, Epicor Planning and Scheduling offers a comprehensive solution that is baked into the fiber of the product for unparalleled operational visibility.

Project success is critical to bottom-line profitability, yet many businesses struggle with projects running behind schedule or over budget. Project scope needs to be managed constantly with variations identified immediately. Epicor Project Management is a comprehensive solution for project managers who plan and execute simple or complex projects that can require intricate multilevel phases as well as strict costing and complex billing.

Embedded within the robust capabilities of Epicor, Project Management utilizes the detailed estimation, planning, scheduling, costing, and supply chain logistics of Epicor for complete control and analysis of any project. Resource Management provides a detailed representation of resource capabilities and availability. Time and Expense Management and Approval ensure projects accurately reflect true costs and the comprehensive Billing and Revenue Recognition functionality guarantee compliance with contract requirements and accounting standards. At all times, throughout the whole process, embedded Project Analysis and reporting combined with Business Process Management provides accurate and up-to-date status information and meaningful alerts. To be successful in a project environment, project management must permeate every aspect of your business solution. Companies that are able to efficiently meet the demands of managing their portfolio of projects have a distinct advantage over their competition; they have a better understanding of their costs so they can bid and win business with confidence.

Epicor Product Data Management (PDM) serves as a central knowledge repository for process and product history. PDM promotes integration and data exchange among all enterprise users who interact with products—including project managers, engineers, salespeople, buyers, and quality assurance representatives.

Epicor offers a solution that manages the powerful information traditionally contained in engineering documents, plant floor routings, change orders, sales orders, and quality documentation within a single solution that is easily shared across the enterprise.

Promoting collaboration throughout the value chain, Epicor PDM provides a complete end-to-end solution to manage all aspects of a product’s lifecycle, enabling enterprises to control the enormous amount of electronic documents they produce.

Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.

Epicor Financial Management offers a refreshing new approach to business, a suite of accounting applications built for the highly regulated and increasingly global business world. Built around a series of “global engines” that support effective financial management and control anywhere. Our goal is to help every business achieve sound financial management and control, from a single general ledger to the extended global enterprise, efficiently.

Epicor Financial Management gives you access to real–time fiscal information and provides the modern platform you need to support business around the world.

Epicor Sales Management delivers a comprehensive suite that enables you to produce accurate estimates, streamline your order-to-cash cycle, and fulfill perfect orders that ensure world-class customer satisfaction.

By streamlining the sales process with centralized access to product, pricing, and customer information, orders can be generated with a minimal number of steps. Epicor Sales Management automates and improves labor-intensive processes for quoting, proposal generation, configuration and order entry, enabling you to improve sales productivity by increasing accuracy during the quote and order processes, and identifying the right solution to meet customers’ needs.

Customer relationship management (CRM) strategies are as important to business today as they have ever been. We’ve designed Epicor CRM to help you stay ahead of the curve and successfully meet the challenges that the market brings— helping you effectively manage your entire customer lifecycle from prospect to cash to care, improve operational efficiency and accelerate growth—both internally and externally.

CRM controls every aspect of a company’s interaction with its customers and potential customers from generating the lead, developing the opportunity, taking the order, producing and shipping or supplying the goods or services, getting the cash and supporting the customer. Epicor CRM provides a 360-degree view of the entire customer, supplier, or partner relationship. Epicor CRM broadens the scope of customer information to everyone within and across the organization and to stakeholders beyond.

Epicor Social Enterprise (ESE) further enhances Epicor CRM, delivering up-to-date contextual information to key stakeholders for the life of the customer relationship. Using ESE, customers, prospects, partners can collaborate with internal information workers to ensure the highest possible customer satisfaction.

Epicor Enterprise Performance Management is an end-to-end solution that removes the barriers to better business insight through a combination of intuitive user experiences, user driven key performance indicators (KPI), and pre-packaged analytics that have real meaning to the business. Epicor EPM leverages the advanced analytic capabilities of the Microsoft platform and incorporates modern web application concepts for unprecedented ease of use and ultimately business results.

Microsoft SQL Server Reporting Services (SSRS) underpins the Epicor EPM offering and provides a flexible reporting structure for delivery professional reports and analysis to business stakeholders in a format that business users can easily consume. SSRS easily utilizes many types of data and can deliver it in a variety of formats. Because SSRS works with other applications and products in the Microsoft platform, such as Microsoft SharePoint, Microsoft SQL Server Analysis Services™, Microsoft Office, and Microsoft SQL Server Report Builder® is an invaluable tool for improved analysis and decision making in the enterprise.

Achieving visibility and effective controls within the enterprise can be a formidable challenge when many of the processes and procedures in place remain manual and fragmented. Effective Governance, Risk and Compliance (GRC) initiatives help companies, and their employees stay compliant, and ensure that employees and partners at all levels of the organization are aware of the associated  risks of non-compliance.

GRC touches every person and every function in an organization in some way. Whether GRC becomes an intolerable burden that increases company overhead or an enabler of efficiency and success depends upon its actual, day-to-day impact on the employees’ work and whether that impact is enabling or debilitating.

Epicor designs and builds its enterprise applications from the ground up using state of the art connected systems architecture. A connecting systems focus was chosen because ERP thrives best as a high-performing approachable service, connecting people, systems and processes.  Business strategy today is so very tightly coupled with technology strategy. And technology is partly responsible for shaping the culture within a company that ultimately drives competitiveness.

The pace of technical change worldwide is also unlike anything seen in history. Successful companies recognize and manage how to benefit from technology without becoming trapped by their old practices and systems when new technologies come online. This is what business architecture is all about.  Good architecture separates concerns, allowing areas of the business to evolve independently while also relying on each other to contribute to the success of the organization.

Epicor follows this same principle–separating the design and development of our technology platform from the applications themselves. The tools and frameworks ensure users have a consistent user experience across the system, lets people collaborate with ERP constantly in context and provides tools for users to create an ERP experience for themselves that’s optimized for their work. This unique blend of tools and technology is called Epicor ICE.