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Microsoft Dynamics 365 (CRM)

Microsoft Dynamics 365 (CRM)  is easy to use and adapt to how you work, both now and in the future. You can enjoy better business insight, greater efficiencies, increased productivity, and a single, customer-centric view across your entire business. You sales team could get recommendations and guidance at every stage of the deal with built-in intelligence, so you can stay focused on the next best step to move deals forward.


Targeted, personalized digital marketing starts with a comprehensive web content management solution. By combining Microsoft Azure with Adobe Marketing Cloud solutions, you’ll deliver compelling customer experiences that drive your business. With Dynamics 365, you could anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in. Dynamics 365 provides you a 360-degree view of your customers, thus you could anticipate customers needs, predict business outcomes and create more effective campaigns.

Microsoft Dynamics 365 (CRM) Benefits

Turn relationships into revenue
Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.

Unify sales and marketing to connect customer experiences
Bring your marketing content, data, and processes together with Dynamics 365 and Adobe Marketing Cloud—to deliver engaging customer experiences across all touchpoints.

Earn customers for life
Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

Engage your customers with intelligent insights
Understand your customers to better engage them through intelligent insights. Using Dynamics 365 with Microsoft Azure, transform your data into timely and relevant information, inferences, and predictions that help your business succeed.

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Microsoft Dynamics 365 (CRM) Application
Sales Management

Actionable insights
Focus and act on the right priorities

  1. Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence
  2. Adapt to changing business requirements by tailoring chart of accounts, dimensions, and rules
  3. Know where to focus with insights that reveal relationship health and risk
  4. Spot buying signals, identify competitive threats, and keep a pulse on the market with social media
  5. Engage your customers in more personalized, effective ways through customer intelligence


Relationship management
Foster customer relationships through authentic, personal engagement

  1. Identify, understand, and connect with customers through social networks
  2. Engage through sharing of personalized and relevant content
  3. Build trust with continuous insights and recommendations based on actual customer needs
  4. Easily grow and maintain your one-to-one customer relationships—at scale—with unified data and systems

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Sales productivity

Spend more time selling and less time on administration

  1. Work anytime, anywhere with familiar, intuitive productivity tools, such as mobile apps that provide contextual news, social data, and task flows
  2. Know what steps to take next to close deals faster by using process automation and a guided sales process
  3. Recruit, onboard, and strengthen your partner channel through deeper enablement and activation


Sales performance
Create a culture that nurtures success

  1. Get answers fast using dashboards, contextual charts, and Power BI Q&A for natural language queries
  2. Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time
  3. Ease onboarding and align sales behavior through sales management software and interactive help and documentation
  4. Energize everyone on your sales team with fun and exciting competitions through gamification
Marketing Management

Campaign orchestration
Connect sales and marketing
Creating a seamless customer experience starts with well-connected tools. Unify your sales and marketing with Adobe Marketing Cloud and Dynamics 365 for a complete view of your customer.

  1. Deliver consistent messaging between sales and marketing
  2. Increase retention rates, reduce sales cycles, and increase close rates
  3. Drive revenue and marketing ROI with campaign management tools

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Web experience foundation

Create better customer experiences on a secure and scalable digital foundation
Targeted, personalized digital marketing starts with a comprehensive web content management solution. By combining Microsoft Azure with Adobe Marketing Cloud solutions, you’ll deliver compelling customer experiences that drive your business.

  1. Manage content using dynamic marketing software on a platform that scales globally
  2. Create and deliver digital experiences faster
  3. Lower management and resources costs by using a single provider
  4. Rely on a platform that’s compliant with government, industry, and corporate standards
Customer Services Management

Omni-channel engagement
Connect with customers anytime, anywhere
Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.

  1. Use a unified platform for consistency and visibility across channels
  2. Get deeper insights with a 360-degree customer view
  3. Personalize interactions based on past interactions and behavior

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Self-service and communities

Help your customers help themselves
Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts.

  1. Offer access to customer service anytime, anywhere
  2. Deliver real-time service that’s optimized for any mobile operating system and device


Agent enablement
Help your agents succeed through a single user interface
Give your agents the tools, guidance, and data they need to resolve issues.

  1. Support agents with a visual interface that delivers role-tailored experiences
  2. Manage cases faster and provide differentiated levels of support
  3. Speed resolution using machine learning and advanced analytics capabilities


Unified knowledge
Give agents and customers answers on the spot
Personalize content on the portal for customers and measure response impact through in-depth analytics.

  1. Deliver the right answers at the right time across channels
  2. Capture content from social media, service interactions, and experts
  3. Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs


Digital intelligence
Be proactive with built-in digital intelligence
Enable predictive customer service using data analytics built into your customer service software.

  1. View real-time key service metrics through fully customizable dashboards
  2. Automatically detect sentiment and intent on social posts using built-in intelligence
  3. Resolve issues faster by using machine learning to reference relevant articles and cases
  4. Get quick insights to help identify trending issues
Customer Insights

Connect to all your data
Get a comprehensive look at your customers
Uncover insights by bringing all your customer data together—including Dynamics 365, Office 365, and third-party data sources—with the security and privacy you require.

  1. Access data with out-of-the-box connectors or custom integrations
  2. Easily compose data flows using Azure services
  3. Integrate profiles, KPIs, and predicted outputs with a Power BI desktop connector

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Resolve ambiguity
Match customers with activity
Fully understand the customer journey across channels by using contextual information and artificial intelligence that matches customers with previously ambiguous activities and profiles.

  1. Improve segmentation and predictions using inferences
  2. Infer high-confidence links and relationships between your data and known individual or organizational customers


Make smarter decisions
Predict business outcomes with predictive scoring
Guide your decisions and processes by applying artificial intelligence to predict outcomes across your business.

  1. Automatically create and deploy highly effective machine learning models for your specific needs
  2. Identify positive and negative influencers on business predictions to plan follow-ups and help anticipate risks
  3. Grade business predictions for better process integration and automation


Create rich visualizations
View the entire customer journey at a glance
Better understand the customer journey—individually or in the aggregate—by composing role-specific visualizations that bring together customer profiles, interactions, metrics, inferences, and predictions.

  1. Define the metrics that matter to you and keep them up to date
  2. Easily build visualizations and embed them into existing tools and business processes


Target specific audiences
Use marketing resources more efficiently
Identify and take advantage of marketing opportunities by creating granular customer segmentation based on transactional and behavioral data, inferences, and insights.

  1. Define dynamic segments based on a deep network of relationships
  2. Explore data visually to quickly find and access the data marketers need
  3. Use segments that are always up to date and based on complete customer journeys
Brochure Download
Microsoft Dynamics 365 CRM for Sales PDF - 1.7 MB
Microsoft Dynamics 365 CRM - Customer Service PDF - 2.9 MB
Latest News
Data World is one of Technology Service Providers selected for approved applications under the Technology Voucher Programme (TVP)

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The solutions (ERP, CRM, HRM, Cloud or Remote Solution) provided by Data World Solution Limited are all within the scope of TVP funding!


For information of approved TVP projects, please vist

Date: 2 Sep 2020
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