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Microsoft Dynamics 365 (CRM)

Microsoft Dynamics 365 (CRM)  is easy to use and adapt to how you work, both now and in the future. You can enjoy better business insight, greater efficiencies, increased productivity, and a single, customer-centric view across your entire business. You sales team could get recommendations and guidance at every stage of the deal with built-in intelligence, so you can stay focused on the next best step to move deals forward.


Targeted, personalized digital marketing starts with a comprehensive web content management solution. By combining Microsoft Azure with Adobe Marketing Cloud solutions, you’ll deliver compelling customer experiences that drive your business. With Dynamics 365, you could anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in. Dynamics 365 provides you a 360-degree view of your customers, thus you could anticipate customers needs, predict business outcomes and create more effective campaigns.

Microsoft Dynamics 365 (CRM) Benefits

Turn customer insights into sales impact

  1. Individualise selling at scale.
  2. Accelerate revenue with AI.
  3. Coach sellers with behavioural insights.


Customer Services
Reimagine the way you deliver customer service

  1. Personalise service experiences.
  2. Elevate employee effectiveness.
  3. Optimise service operations.

Bring your customers into focus

  1.  Own your customer relationship.
  2. Create raving fans.
  3. Engage in new ways.


Field Services
Deliver exceptional service

  1. Personalize customer experiences.
  2. Increase work productivity.
  3. Optimize service operations.
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Microsoft Dynamics 365 (CRM) Application

Connect sales teams to customers through the channel the customers prefer through individualized selling at scale.


  1. Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
  2. Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
  3. Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
  4. Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.


Customer Services

Earn customers for life


  1. Automate self-service with virtual agents and rich knowledge base portals.
  2. Personalize customer interactions using connected experiences.
  3. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
  4. Use AI-driven insights and analytics to improve agent and customer experiences.
  5. Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.


Field Service

Deliver exceptional service

  1. Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
  2. Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
  3. Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.


Self Photos / Files - Field Service



Elevate customer experiences


  1. Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
  2. Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
  3. Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
  4. Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.


Brochure Download
Microsoft Dynamics 365 CRM for Sales PDF - 1.7 MB
Microsoft Dynamics 365 CRM - Customer Service PDF - 2.9 MB
Latest News
Data World is one of Technology Service Providers selected for approved applications under the Technology Voucher Programme (TVP)

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The solutions (ERP, CRM, HRM, Cloud or Remote Solution) provided by Data World Solution Limited are all within the scope of TVP funding!


For information of approved TVP projects, please vist

Date: 2 Sep 2020
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