Microsoft Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.
Solutions that fit you. Not the other way around.
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Enhance your financial decision making
Improve your business health. Drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.
Unify and automate your business processes
Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximise financial performance.
Have a strategic impact and reduce costs
Minimise costs and optimise spending across business geographies with process automation, budget control, and financial intelligence, planning, and analysis.
Decrease global financial complexity and risk
Simplify regulatory reporting, electronic invoicing, and global payments using the guided, rules-based chart of accounts and no-code configuration service.
Planning, forecasting, and stock management
Predict demand using AI and make stock decisions with priority-based supply planning in near-real time, eliminating stockouts and overstocking.
Manufacturing and shop floor management
Build agile manufacturing processes using the Internet of Things (IoT) and mixed reality while working with your existing manufacturing execution systems (MES).
Warehouse management and fulfillment
Expedite delivery times by optimising stock, automating warehousing operations, and increasing throughput.
Procurement and sourcing
Streamline procurement processes and improve cost management by using supplier collaboration portals and linking to supplier catalogues.
Order management and pricing
Deliver on customer promises with accurate stock availability and centralise pricing management across multiple order channels.
Asset management and maintenance
Perform proactive or predictive equipment maintenance to reduce downtime and improve equipment effectiveness.
Deliver exceptional deal management experiences
Win more bids with better contract management and more accurate project quotes, forecasting, estimation, and scope.
Drive success through enhanced project management
Flexibly manage projects with easy-to-use embedded Microsoft Project capabilities including Kanban boards and Gantt charts.
Optimise resource utilisation
Ensure that you have the right people on the right projects through resourcing insights, scheduling, governance, and skills matching.
Simplify time tracking and expense management
Submit, approve, process, and reconcile time and expense entries on the go for faster reimbursement and client billing.
Maximise profitability with streamlined project financials
Manage your project accounting more accurately and recognise revenue compliant with International Financial Reporting Standards
Improve business acumen to drive success
Rapidly adapt to market demands using actionable insights from a consolidated view of your project sales and financial data.
Engage across traditional and emerging channels
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Build loyalty and exceed expectations
See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
Get everything to build and run digital commerce
Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
Enable AI-driven intelligent commerce
Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.
Modernise retail store and streamline operations
Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
Automate and optimize fulfillment
Use rule-based fulfillment orchestration, with real-time inventory and AI, to optimize order flows with effective exception handling.
Adapt quickly to changing business models
Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.
Enhance your customers' experience
Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.
Manage the entire order lifecycle
Gain real-time insights into every order, from intake to delivery, using customizable integrated dashboards.
Get up and running quickly
Scale order management using pre-built connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.
Improve productivity with advanced guidance
Accelerate learning, standardize processes, and reduce errors to increase yield with step-by-step instructions to help keep them safe on the job.
Solve problems in real time with expertise and ease
Seamlessly collaborate, share knowledge, and solve problems with a remote expert using Microsoft Teams to easily bring critical data into the workflow.
Adapt at the speed of change
Author guides for training or day-to-day processes and quickly cascade information across your organization, with no programming or 3D skills necessary.
Maximize operational efficiency using data
Incorporate Guides into your existing workflows to view and save data. Use data-driven insights to maximize your operational efficiency over time.
Find out how Dynamics 365 helps you continuously innovate, better support your workforce, grow your business, and stay competitive with a modular SaaS ERP solution.
Your transformation starts here
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.