In today’s data driven world, a successful business is one that can analyze information with the intelligence to anticipate and respond to customer needs in real time. That is where Microsoft Dynamics 365 comes in. With the power of the intelligent Microsoft Cloud, it seamlessly unifies CRM and ERP capabilities along with the productivity applications to enable you to identify and capture new opportunities. With Dynamics 365, all key parts of your business are connected. You are empowered to collaborated across geographies, have the insight to make critical decisions, take advantage of new trends, disrupt, adapt and re-imagine what’s possible.
Dynamics 365 enables you to transform your business for the digital age, giving you the ability to innovate quickly, move new products to market, develop meaningful relationships and win new business virtually any time, anywhere. Microsoft Dynamics 365 brings together the best of Microsoft technology, connects you to what matters, unlocks new opportunities and moves you forward like never before.
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How CIOs can innovate and stay competitive with evergreen SaaS ERP
Find out how Dynamics 365 helps you continuously innovate, better support your workforce, grow your business, and stay competitive with a modular SaaS ERP solution.
How CFOs can drive growth and profitability
Get real-time visibility into the financial health of your global business to drive accountability, profitability, and growth.
Automate and streamline your supply chain
Learn how to use AI, machine learning and IoT to deliver intelligent insights on every transaction, from ordering to fulfillment to final delivery.
Microsoft Dynamics 365 - Intelligent business applications
Your transformation starts here To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
Microsoft Dynamics 365 (ERP + CRM) Benefits
Finance
Build finance and business operation agility
Adapt faster to avoid disruptions.
Work smarter by driving efficiencies.
Drive better performance with automation.
Supply Chain
Adapt and thrive with a digital supply chain
Maximise asset performance.
Transform manufacturing operations.
Meet growing digital commerce needs.
Project Operations
Connect your project-centric business in one application
Simplify time tracking and expense management.
Optimize resource utilization.
Deliver exceptional deal management experiences.
Field Services
Deliver exceptional service
Personalize customer experiences.
Increase work productivity.
Optimize service operations.
Commerce
Delight shoppers every time, everywhere
Make shopping experiences seamless.
Differentiate and automate with AI.
Be more agile to adapt quickly.
Sales
Turn customer insights into sales impact
Individualise selling at scale.
Accelerate revenue with AI.
Coach sellers with behavioural insights.
Customer Services
Reimagine the way you deliver customer service
Personalise service experiences.
Elevate employee effectiveness.
Optimise service operations.
Marketing
Bring your customers into focus
Own your customer relationship.
Create raving fans.
Engage in new ways.
Microsoft Dynamics 365 ERP Applications
Finance
Maximize financial visibility and profitability
Assess your business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.
Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximize financial performance.
Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.
Use the guided, rules-based chart of accounts and no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.
Supply Chain Management
Build a resilient, sustainable supply chain
Design products with speed and accuracy
Plan with confidence and agility
Procure with strategy and cost efficiency
Produce with innovation and sustainability
Deliver with consistency and expediency
Operate with precision and foresight
Project Operations
Connect your project-centric business in one application
Improve deal management experiences
Drive success through enhanced project management capabilities
Optimize resource profitability
Simplify time tracking and expense management
Drive business performance through streamlined project financials
Improve visibility for greater business impact
Commerce
Deliver unified, personalized, and seamless buying experiences for customers and partners
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
Business Central
Connect operations across your small or medium-sized business
Adapt as your business grows
Work smarter and faster
Activate financial and business insights
Accelerate sales processes
Deliver exceptional customer service
Facilitate project success
Drive supply chain optimization
Optimize warehouse management
Provide optimal manufacturing outputs
Sales
Connect sales teams to customers through the channel the customers prefer through individualized selling at scale.
Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
Customer Services
Earn customers for life
Automate self-service with virtual agents and rich knowledge base portals.
Personalize customer interactions using connected experiences.
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Use AI-driven insights and analytics to improve agent and customer experiences.
Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.
Field Service
Deliver exceptional service
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
Marketing
Elevate customer experiences
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.