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Microsoft Dynamics 365 (ERP + CRM)

In today’s data driven world, a successful business is one that can analyze information with the intelligence to anticipate and respond to customer needs in real time. That is where Microsoft Dynamics 365 comes in. With the power of the intelligent Microsoft Cloud, it seamlessly unifies CRM and ERP capabilities along with the productivity applications to enable you to identify and capture new opportunities. With Dynamics 365, all key parts of your business are connected. You are empowered to collaborated across geographies, have the insight to make critical decisions, take advantage of new trends, disrupt, adapt and re-imagine what’s possible.

Dynamics 365 enables you to transform your business for the digital age, giving you the ability to innovate quickly, move new products to market, develop meaningful relationships and win new business virtually any time, anywhere. Microsoft Dynamics 365 brings together the best of Microsoft technology, connects you to what matters, unlocks new opportunities and moves you forward like never before.



Microsoft Dynamics 365 (ERP + CRM) Benefits


Build finance and business operation agility

  1. Adapt faster to avoid disruptions.
  2. Work smarter by driving efficiencies.
  3. Drive better performance with automation.


Supply Chain

Adapt and thrive with a digital supply chain

  1. Maximise asset performance.
  2. Transform manufacturing operations.
  3. Meet growing digital commerce needs.


Project Operations

Connect your project-centric business in one application

  1. Simplify time tracking and expense management.
  2. Optimize resource utilization.
  3. Deliver exceptional deal management experiences.


Field Services

Deliver exceptional service

  1. Personalize customer experiences.
  2. Increase work productivity.
  3. Optimize service operations.


Delight shoppers every time, everywhere

  1. Make shopping experiences seamless.
  2. Differentiate and automate with AI.
  3. Be more agile to adapt quickly.



Turn customer insights into sales impact

  1. Individualise selling at scale.
  2. Accelerate revenue with AI.
  3. Coach sellers with behavioural insights.


Customer Services

Reimagine the way you deliver customer service

  1. Personalise service experiences.
  2. Elevate employee effectiveness.
  3. Optimise service operations.



Bring your customers into focus

  1. Own your customer relationship.
  2. Create raving fans.
  3. Engage in new ways.
 Self Photos / Files - ms
Microsoft Dynamics 365 ERP Applications

Maximize financial visibility and profitability

  1. Assess your business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.
  2. Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximize financial performance.
  3. Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.
  4. Use the guided, rules-based chart of accounts and no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.


Supply Chain Management

Build a resilient, sustainable supply chain


  1. Design products with speed and accuracy
  2. Plan with confidence and agility
  3. Procure with strategy and cost efficiency
  4. Produce with innovation and sustainability
  5. Deliver with consistency and expediency
  6. Operate with precision and foresight


Project Operations

Connect your project-centric business in one application


  1. Improve deal management experiences
  2. Drive success through enhanced project management capabilities
  3. Optimize resource profitability
  4. Simplify time tracking and expense management
  5. Drive business performance through streamlined project financials
  6. Improve visibility for greater business impact



Deliver unified, personalized, and seamless buying experiences for customers and partners

  1. Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
  2. See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
  3. Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
  4. Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
  5. Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.


Business Central

Connect operations across your small or medium-sized business


  1. Adapt as your business grows
  2. Work smarter and faster
  3. Activate financial and business insights
  4. Accelerate sales processes
  5. Deliver exceptional customer service
  6. Facilitate project success
  7. Drive supply chain optimization
  8. Optimize warehouse management
  9. Provide optimal manufacturing outputs



Connect sales teams to customers through the channel the customers prefer through individualized selling at scale.


  1. Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
  2. Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
  3. Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
  4. Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.


Customer Services

Earn customers for life


  1. Automate self-service with virtual agents and rich knowledge base portals.
  2. Personalize customer interactions using connected experiences.
  3. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
  4. Use AI-driven insights and analytics to improve agent and customer experiences.
  5. Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.


Field Service

Deliver exceptional service

  1. Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
  2. Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
  3. Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.


Self Photos / Files - Field Service



Elevate customer experiences


  1. Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
  2. Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
  3. Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
  4. Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.


Brochure Download
Microsoft Dynamics 365 CRM for Sales PDF - 1.7 MB
Microsoft Dynamics 365 CRM - Customer Service PDF - 2.9 MB
Latest News
Data World is one of Technology Service Providers selected for approved applications under the Technology Voucher Programme (TVP)

Self Photos / Files - Capture

The solutions (ERP, CRM, HRM, Cloud or Remote Solution) provided by Data World Solution Limited are all within the scope of TVP funding!


For information of approved TVP projects, please vist

Date: 2 Sep 2020
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